Contact information
Contact Information
Last Updated: May 2025
Thank you for choosing Indus Mart Pvt. Ltd. We are always available to assist you with product enquiries, order support, bulk quotations, and technical guidance. Reach us through any of the channels below.
Business Details
- Registered Name: Indus Mart Pvt. Ltd.
- Business Type: Industrial Tools & Equipment Supplier (B2B & B2C)
- Website: theindusmart.com
Store Address
Indus Mart Pvt. Ltd.
Dharan Road, Biratnagar 56613
Koshi Province, Nepal
Phone
- Primary: +977-9852020690
- B2B Line: +977-981-4315305
+977-9852020690
Our fastest response channel — available 7 days a week for order enquiries, product questions, bulk quotations, and support.
info@theindusmart.com
For formal enquiries, RFQs (Request for Quotation), purchase order submissions, and documentation requests.
Store Hours
- Sunday – Friday: 9:00 AM – 6:00 PM (NPT)
- Saturday: 9:00 AM – 4:00 PM (NPT)
- Public Holidays: Hours may vary — check our social media for updates
- WhatsApp: Monitored beyond regular hours for urgent enquiries
Customer Support
Our support team is available to assist with:
- Order tracking and delivery status
- Product recommendations and technical specifications
- Return and warranty claims
- Bulk order quotations and B2B account setup
- Invoice and documentation requests
For the fastest response, please contact us via WhatsApp. We typically reply within minutes during business hours.
Feedback and Complaints
We value your feedback. If you have a complaint or suggestion, please email us at info@theindusmart.com with the subject line "Feedback" or "Complaint" along with your order number (if applicable). We aim to resolve all issues within 48 business hours.