Frequently
Asked
Questions

Yes. We offer volume-based pricing for bulk and repeat orders. The discount depends on the product type, quantity, and order frequency. To get a custom bulk quote, send your product list and quantities via WhatsApp or email info@theindusmart.com and our B2B team will respond within a few hours.

B2B and wholesale pricing is available to registered businesses, contractors, factories, workshops, hardware retailers, NGOs, and government bodies. There is no formal registration process — simply contact us with your business details and requirements and we will set up a B2B account for you with priority pricing and support.

Yes. Indus Mart Pvt. Ltd. is VAT-registered in Nepal. All B2B and bulk orders are issued with a proper VAT invoice, delivery challan, and any other documentation required for your business records, government tender submissions, or project accounting. Please provide your company PAN/VAT number when placing your order.

Yes. We regularly supply to government-funded projects, infrastructure works, and NGO programmes. We can provide formal quotations in the required format, complete with VAT invoicing, delivery documentation, and product specifications as needed for tender and procurement compliance.

You can submit your RFQ in three ways:

• WhatsApp: Send your list to +977-9852020690
• Email: Send a spreadsheet or PDF to info@theindusmart.com
• Phone: Call us at +977-9852020690 and dictate your requirements

Include product names, specifications, quantities, and required delivery location. We typically respond with a full quote within 2–4 business hours.

Yes. We actively support repeat supply contracts for factories, construction companies, and MRO (Maintenance, Repair, Operations) buyers who need consistent monthly or quarterly supply. Contact our B2B team to discuss your requirements and we can set up a supply agreement with agreed pricing, delivery schedule, and dedicated account management.

We accept multiple payment methods including:

• Online payment via eSewa, Khalti, and bank transfer
• Bank transfer / NEFT / RTGS for B2B orders
• Cheque for corporate and government buyers
• Cash on Delivery for select orders within Biratnagar
• Cash in-store for walk-in purchases

Yes. Our website is built on Shopify, which uses industry-standard SSL encryption and PCI-compliant payment processing. Your payment details are never stored on our servers. All transactions are processed securely through our integrated payment gateways including eSewa and Khalti.

For standard bulk orders, full payment or a confirmed advance is required before dispatch. For large orders or established repeat customers, we may offer credit terms — contact our B2B team to discuss. Government and NGO buyers with formal purchase orders can arrange payment on delivery of invoice as per standard procurement procedures.

A VAT invoice is automatically issued for all orders. For online orders, your invoice is emailed to you after payment confirmation. For B2B orders placed via WhatsApp or phone, your VAT invoice is prepared and shared digitally or included in your delivery. Please provide your company name, address, and PAN number at the time of ordering for correct invoicing.

Yes. For bulk and B2B orders, we issue a proforma invoice (quotation) before you confirm payment. This is standard practice for corporate and government buyers. Once you confirm the order and payment, we issue the final VAT invoice along with the delivery challan when goods are dispatched.

Yes, without exception. Every product at Indus Mart is sourced directly from authorised manufacturers and distributors. We do not deal in counterfeit, imitation, or grey-market goods. Selling genuine, industrial-grade products is fundamental to our reputation — our B2B customers depend on it for safety and performance on their worksites and in their facilities.

We stock products from leading industrial brands including DeWalt, Total, Asha Welding, Mercury Pneumatics, Continental, Leo Pumps, Polyhose, Taparia, Unbrako, Freemans, Mitutoyo, and Techno Pneumatic, among others. Our brand portfolio is continually expanding — if you are looking for a specific brand not listed, contact us as we may be able to source it.

Our team has strong technical knowledge across all industrial categories. If you are unsure which tool, fastener, pump, belt, or component is correct for your specific application, contact us via WhatsApp or phone and describe your requirement. We will recommend the right product and specification to avoid costly mistakes.

We cover 12+ major industrial categories:

• Power Tools (DeWalt, Total)
• Welding & Abrasives (Asha)
• Safety Products (helmets, gloves, harnesses)
• Hydraulic Hoses & Fittings (Polyhose)
• Pneumatic Tools & Systems (Mercury)
• Motors & Pumps (Leo Pumps)
• Power Transmission (Continental belts, chains)
• Hand Tools (Taparia, Freemans)
• Fasteners (Unbrako)
• Measuring Instruments (Mitutoyo)
• Lifting Solutions (hoists, slings)
• Construction Equipment

Prices listed on the website are the standard retail prices inclusive of VAT. Shipping charges are added at checkout. For bulk orders, prices may be lower than listed — contact us for a volume quote. Prices are subject to change based on supplier pricing and market conditions, but the price shown at checkout is what you pay.

Products can be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by the original invoice. Returns are accepted for manufacturing defects, wrong items dispatched, or transit damage. Products that have been used, modified, or damaged due to misuse are not eligible for return. Contact us before shipping any return.

Yes. Most products at Indus Mart come with the manufacturer's standard warranty. Warranty periods vary by product and brand — for example, power tools typically carry a 1-year warranty, while consumables like abrasive discs or welding electrodes are not covered. Warranty terms are specified in the product documentation. We assist with warranty claims on your behalf.

Contact us via WhatsApp or email with your order number, a description of the defect, and photographs or video of the issue. We will assess the claim and either replace the product, arrange a repair through the manufacturer's service centre, or issue a refund depending on the nature of the defect and warranty terms. Please retain your original invoice as proof of purchase.

If the return is due to a defect, wrong item, or transit damage — Indus Mart covers the return shipping cost. If the return is due to a change of mind or ordering error on the customer's part, the customer is responsible for return shipping. In all cases, please contact us before dispatching any return so we can provide the correct return address and authorisation.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. For online payments, the refund is returned to the original payment method (eSewa, Khalti, or bank account). For orders paid by cash or cheque, refunds are issued by bank transfer. We will notify you via WhatsApp or email when the refund has been processed.

You can browse and order without creating an account as a guest. However, creating an account on theindusmart.com gives you access to your order history, faster checkout, saved addresses, and order tracking. For B2B customers, an account also makes reordering easier. Registration is free and takes less than a minute.

Click the "Account" icon on the website, then select "Forgot Password" on the login page. Enter your registered email address and we will send you a password reset link. If you do not receive the email within a few minutes, check your spam folder. If you continue to have trouble, contact us via WhatsApp and we will assist you.

Yes. When logged in, you can view your complete order history including order dates, products, quantities, prices, and delivery status by visiting the "Account" section. You can also download past invoices from this section. If you placed an order as a guest, contact us with your email address and we can retrieve your order details.

Your data is handled in accordance with our Privacy Policy. We use Shopify's secure platform which encrypts all personal and payment data. We do not sell, share, or misuse your personal information. Your details are used solely for processing your orders, providing customer support, and improving your shopping experience. You can request deletion of your data at any time by contacting us.

The fastest way to reach us is WhatsApp at +977-9852020690 — we typically respond within minutes during business hours. You can also call the same number, email us at info@theindusmart.com, or visit us in person at our store in Biratnagar. For bulk order enquiries and RFQs, WhatsApp or email with your product list is most efficient.

Our store and phone support hours are:

• Sunday – Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 4:00 PM
• Public Holidays: May vary — check our social media for updates

Our WhatsApp line is monitored beyond regular hours and on weekends for urgent enquiries.

Our store is located at Dharan Road, Biratnagar 56613, Koshi Province, Nepal. We are open for walk-in purchases, product demonstrations, and order collections. You can find us on Google Maps by searching "Indus Mart Pvt Ltd Biratnagar" or by visiting this link. Please call ahead for large order collections so we can have your items ready.

We aim to respond to all email enquiries within 4–8 business hours during working days. For urgent matters, WhatsApp or phone is significantly faster. If you have sent an email and not received a reply within 24 hours, please follow up via WhatsApp as your email may have been filtered. Our email address is info@theindusmart.com.